Our Shop Policies Shop Policies Processing Time made to order. processing is 2-5 business days before shipping. Shipping we use USPS, UPS or FEDX.Shipping delays casud by carriers are beyond our control.Free shipping on select items in the USA. Returns Since we make to order so orders are non-returnable. Damages Report within 48 hours with photos for a replacement. Custom Orders Sizes listed are for duct openings; finished covers are larger for borders. Check measurements carefully. Cancellations Allowed within 24 hours of purchase. Payment Methods